Confirm Delivery

Our Customer-First Delivery Promise

TheDailyEquip operates a unique delivery confirmation system designed to protect you, our valued customer. We believe you should only be fully charged once you have received your order in good condition — and our process is built around this principle.

How It Works

1. You place your order. Payment is authorised and held securely by our payment processor (Stripe/Shopify Payments). Your funds do not leave your account in an irretrievable way during this stage.
2. We dispatch your order within 1–3 business days and send you a tracking number.
3. Your order is delivered. Our courier marks the parcel as delivered in their system.
4. You receive a delivery confirmation email from us asking you to confirm receipt of your order.
5. You confirm delivery by clicking the link in the email, or by contacting us via our Contact page if there is an issue.
6. Payment is released. Once you confirm, or 14 days after delivery (whichever comes first), the payment is fully processed.

What If There Is a Problem With My Delivery?

If you receive your delivery confirmation email but there is a problem — the item is damaged, wrong, or missing — do not confirm delivery. Instead, contact us immediately via our Contact page with your order number and a description of the issue. We will prioritise your case and resolve it before any payment is finalised.

Our 30-Day Money-Back Guarantee

In addition to our delivery confirmation system, every order from TheDailyEquip is covered by our 30-day money-back guarantee. If you are not satisfied with your electronics purchase for any reason within 30 days of delivery, we will provide a full refund. See our Returns & Refund Policy for full details.

Questions About Your Delivery

For any delivery-related questions, visit our Track Your Order page or contact us via our Contact page. Our team is available Monday to Friday, 9:00 am – 5:00 pm GMT.