Shipping Policy

Last Updated: 23 June 2026

Our Shipping Promise

TheDailyEquip offers completely free standard shipping on all orders delivered within the United Kingdom — no minimum order value, no hidden charges. We believe in transparent pricing, so the price you see is the price you pay, with free delivery included as standard. This shipping policy applies to all electronics products listed on our website.

Processing Time

Once your order has been placed and payment confirmed, our warehouse team begins processing your order. The standard processing time is 1–3 business days. Orders placed on weekends or UK bank holidays will begin processing on the next business day. During peak periods (such as holiday sales or promotional events), processing may take up to 5 business days, and we will communicate any such delays via email.

Once your order has been picked, packed, and dispatched, you will receive an automated dispatch confirmation email containing your tracking information and a link to track your parcel in real time. You can also use our Track Your Order page at any time.

Standard Delivery — United Kingdom

All orders are shipped using trusted, established logistics partners to ensure your electronics items are delivered safely and on time.

• Shipping cost: Free of charge
• Estimated delivery: 3-5 business days from dispatch
• Coverage: Every region of the United Kingdom, including remote and offshore areas
• Tracking: Full tracking provided via dispatch email and our Track Your Order page

Business days are Monday to Friday, excluding UK public and bank holidays. Delivery timeframes are estimates and, whilst we aim to meet them in all cases, we cannot guarantee specific delivery dates due to factors outside our control, including postal service delays, extreme weather events, or high seasonal demand.

Remote Areas and Offshore Locations

We ship to all standard UK mainland addresses. Deliveries to remote areas (such as Scottish Highlands, Islands, Northern Ireland, Isle of Man, Channel Islands, and BFPO addresses) may require additional transit time of up to 5 additional business days. Free shipping still applies, but the extended delivery window means deliveries to these areas may take up to 12 business days in total.

Order Tracking

A tracking number will be included in your dispatch confirmation email, typically sent within 24-48 hours of your payment being confirmed. To track your order:

1. Open your dispatch confirmation email from support@thedailyequip.co.uk
2. Click the tracking link provided, or copy your tracking number
3. Alternatively, visit our Track Your Order page and enter your order number

If you have not received a dispatch confirmation within 4 business days of placing your order, please contact us via our Contact page.

Delivery Confirmation Process

TheDailyEquip operates a customer-first delivery confirmation system. Once your order is marked as delivered, you will receive an email asking you to confirm receipt. This step exists to protect you — payment is only fully released to us after you confirm delivery or after 14 days, whichever comes first. If you have any issue with your delivery, you can flag it at the same time. For full details, see our Confirm Delivery page.

What Happens If My Parcel Goes Missing?

In the unlikely event that your parcel is lost in transit, we will work swiftly to resolve the situation. If your tracking has not updated for 7 consecutive days and delivery is overdue, please contact us via our Contact page. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement free of charge or issue a full refund — your choice.

Damaged in Transit

We take great care in packaging all electronics orders securely. However, if your item arrives visibly damaged due to transit, please do not refuse delivery. Instead, accept the parcel and contact us within 48 hours via our Contact page with photographs. We will arrange a replacement or refund promptly.

Incorrect Address

Please ensure your delivery address is accurate at checkout. If you realise you have entered an incorrect address after placing your order, contact us immediately via our Contact page. We may be able to update the address if your order has not yet been dispatched. Once an order is in transit, we cannot guarantee address changes, and re-delivery fees from the carrier may apply. TheDailyEquip does not accept responsibility for non-delivery due to addresses entered incorrectly by the customer.

Contact Us

For all shipping enquiries, please visit our Contact page. Our team is available Monday to Friday, 9:00 am – 5:00 pm GMT.