Contact Us
We're Here to Help
Have a question about an order, a product, or our policies? Our customer service team at TheDailyEquip is ready to assist you. We aim to respond to all enquiries within 24 hours on business days (Monday to Friday, 9:00 am – 5:00 pm GMT).
How to Reach Us
Email: support@thedailyequip.co.uk
Business Hours: Monday – Friday, 9:00 am – 5:00 pm GMT
Address: 188-196 Regent Street, London, W1B 5BT, United Kingdom
Please note we do not accept telephone enquiries. All contact should be made via email or through this contact form for a prompt, written response you can refer back to.
Common Enquiries
- Order status / tracking: Visit our Track Your Order page
- Returns & refunds: See our Returns & Refund Policy
- Shipping questions: See our Shipping Policy
- Confirm delivery: Visit Confirm Delivery
- General FAQs: See our FAQ page
- Privacy / data requests: See our Data Protection page
Send Us a Message
To get in touch, email us at support@thedailyequip.co.uk with your full name, order number (if applicable), and a clear description of your enquiry. The more detail you provide, the faster we can assist you.
We pride ourselves on fast, helpful, and friendly responses. You will always receive a reply from a real member of our team — never an automated, unhelpful response.
Escalations & Complaints
If you have a complaint or are not satisfied with a previous response, please email us at support@thedailyequip.co.uk with "Complaint" in the subject line. We take all complaints seriously and commit to investigating and responding within 5 business days. If you remain unsatisfied, you may contact Citizens Advice for independent guidance.