Frequently Asked Questions
Here are answers to the questions our customers ask most often about shopping at TheDailyEquip.
Ordering
How do I place an order?
Browse our collection, select the product you want, click "Add to Cart", and proceed to checkout. You can pay using any of our supported payment methods including Visa, Mastercard, PayPal, Klarna, Google Pay, and Apple Pay. For full details, see our Payment Methods page.
Can I change or cancel my order after placing it?
We begin processing orders quickly after they are placed. If you need to make a change, please contact us via our Contact page as soon as possible. We will do our best to accommodate changes if the order has not yet been dispatched. Once dispatched, you may need to use our returns process.
Will I receive an order confirmation?
Yes — an order confirmation email will be sent to your registered email address immediately after your purchase is completed. Please check your spam folder if you do not see it within a few minutes.
Shipping & Delivery
Do you charge for shipping?
No. We offer completely free standard shipping on all orders to UK addresses, with no minimum order value.
How long will delivery take?
Orders are processed within 1–3 business days and delivered within 3-5 business days of dispatch. See our Shipping Policy for full details.
How do I track my order?
Once your order is dispatched, you will receive a tracking number by email. Visit our Track Your Order page for real-time updates.
What happens if my order doesn't arrive?
If your order hasn't arrived within 15 business days of dispatch, please contact us via our Contact page. We will open a carrier investigation and resolve the issue — either with a replacement or a full refund.
Returns & Refunds
What is your returns policy?
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied, you can return the item within 30 days of delivery for a full refund. See our Returns & Refund Policy for full details.
How do I return an item?
Contact us via our Contact page with your order number and reason for return. We will provide a Return Merchandise Authorisation (RMA) number and return instructions within 1–2 business days.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 2 business days. It typically takes a further 3–7 business days for the credit to appear on your statement, depending on your bank.
Products & Authenticity
Are your products genuine?
Yes. All products sold by TheDailyEquip are 100% authentic and sourced from authorised distributors. We never sell counterfeit or grey-market goods. See our Product Authenticity page for more details.
Do your products come with a warranty?
Most products are covered by the manufacturer's standard warranty. Additionally, your statutory rights under the Consumer Rights Act 2015 protect you against products that are not of satisfactory quality, not fit for purpose, or not as described for up to 6 years from purchase.
Payments & Security
Is it safe to pay on your website?
Absolutely. All payments are processed by Shopify Payments (powered by Stripe), a PCI-DSS Level 1 certified payment processor. Your card number is never stored on our servers. All data is transmitted over encrypted HTTPS connections.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, Klarna, Amazon Pay, and Shop Pay. See our Payment Methods page for full details.
Still Have Questions?
If you can't find the answer you're looking for, please visit our Contact page. Our team is available Monday to Friday, 9:00 am – 5:00 pm GMT.