Returns & Refund Policy

Last Updated: 23 June 2026

Our 30-Day Satisfaction Guarantee

At TheDailyEquip we are fully committed to your satisfaction. Every electronics product we list has been selected for quality, and we stand firmly behind what we sell. If for any reason you are not happy with your purchase, you may return it within 30 days of the delivery date for a full refund — no questions asked. This policy is in addition to and does not limit your statutory rights under UK law.

We want every customer who shops with TheDailyEquip to feel completely confident. Whether you have changed your mind, found a better fit elsewhere, or simply want something different, our returns process is designed to be straightforward and stress-free. Please read the sections below for full details on how returns and refunds are handled.

Eligibility for Returns

To qualify for a return under our 30-day guarantee, the following conditions apply:

• The return must be requested within 30 calendar days of the date of delivery confirmation
• Items must be in their original, unused, and unmodified condition
• All original packaging, accessories, and documentation should be included where possible
• Your order number or proof of purchase must be provided
• Items must not show signs of deliberate damage, misuse, or modification by the customer
• The item must have been purchased directly from TheDailyEquip

If an item arrives in a condition that makes it impossible to use safely, we waive the condition of original packaging — please just contact us first via our Contact page.

Scenario 1 — Item Did Not Arrive

We aim to dispatch all orders within 1–3 business days of payment confirmation. Standard shipping takes 3-5 business days. If your order has not arrived within this window, please first check the tracking information provided in your despatch confirmation email by visiting our Track Your Order page.

If the tracking system shows no update for more than 7 consecutive days, or if 18 business days have passed since despatch with no delivery, please contact us through our Contact page with your order number. We will open an investigation with our logistics partner within 1 business day. If the item is confirmed lost in transit, we will offer you either a full replacement dispatched at no additional cost or a complete refund of your purchase price — whichever you prefer. Resolution is typically completed within 5–10 business days of the investigation being opened.

Scenario 2 — Item Arrived Damaged or Defective

Despite our careful quality checks and secure packaging procedures, transit damage can occasionally occur. If your electronics item arrives visibly damaged, structurally unsound, or malfunctioning, please follow these steps:

1. Do not discard or dispose of the original packaging
2. Photograph the damaged product and the packaging from multiple angles
3. Contact us via our Contact page within 48 hours of delivery
4. Include your order number and attach or describe the photographs

Once we have reviewed your report, we will arrange one of the following at no additional cost to you: a replacement item dispatched within 2–3 business days; a full refund to your original payment method; or, where applicable, a partial refund if you choose to keep the item. We will also arrange collection or provide a pre-paid return label for the damaged item in most circumstances — you will not be asked to pay for return postage on faulty or transit-damaged goods.

Scenario 3 — Wrong Item Received

We pick and pack every order carefully, but errors can occasionally occur. If the item you received does not match what you ordered — different model, colour, size, or product entirely — we sincerely apologise. Please contact us via our Contact page within 14 days of receiving the incorrect item. Provide your order number and a brief description (or photograph) of what you received.

We will arrange for the correct item to be dispatched to you as a matter of priority and will provide a pre-paid return label for the incorrect item. No return postage costs will apply to you in this scenario. If the correct item is no longer available, we will offer a full refund or a suitable alternative product at the same or lower price.

How to Initiate a Standard Return

For any return within the 30-day window (including change-of-mind returns), follow these steps:

1. Visit our Contact page and submit a message with the subject line "Return Request – [Your Order Number]"
2. Include your full name, order number, the item(s) you wish to return, and your reason for returning
3. We will respond within 1–2 business days with a Return Merchandise Authorisation (RMA) number and return address
4. Repackage the item securely — ideally in its original packaging
5. Send the item back using a tracked postal or courier service
6. Email us the tracking number so we can monitor the return journey

We recommend using a tracked service for all returns, as we cannot accept liability for items lost in return transit. For change-of-mind returns, the customer is responsible for the cost of return postage. Return postage is free for damaged, defective, or incorrect items.

Refund Processing Times

Once we receive your returned item, we aim to inspect it within 2 business days. If the return is approved:

• Refund initiation: Within 2 business days of inspection approval
• Credit to debit/credit card: 3–7 business days depending on your card issuer
• Credit to PayPal or digital wallet: 1–3 business days

You will receive an email notification as soon as the refund is processed. The refund will always be credited to the original payment method. Original shipping charges paid by the customer (if any) are refundable in full if the return is due to our error. For change-of-mind returns, original outbound shipping charges are non-refundable.

Non-Returnable Items

The following are exempt from our returns policy unless they arrive damaged or defective:

• Personalised or custom-made items produced to your specification
• Digital downloads or software licences
• Items where hygiene or safety seals have been broken by the customer
• Gift cards or store credit vouchers
• Items clearly labelled as "final sale" or "non-returnable" at the time of purchase
• Consumable products that have been opened

Your Statutory Rights

This policy does not affect your statutory rights under UK law. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of delivery and receive a full refund, and to reject goods that are not of satisfactory quality, not fit for purpose, or not as described. Our 30-day policy goes beyond these minimum legal requirements. In all cases, we will apply whichever terms are most favourable to you.

Contact Us

For all returns enquiries, please visit our Contact page. Our customer support team is available Monday to Friday, 9:00 am – 5:00 pm GMT, and we aim to respond to all messages within 24 hours.